AI relationship history layer — complete customer journey view
Booked Swiss Alps Glacier Express — MYR 22,000
Lifetime spend exceeded MYR 100,000 — VIP recognition triggered
Submitted inquiry about Trans-Siberian Railway premium package
Opened and clicked luxury scenic trains campaign — 3 links clicked
Northern Lights aspiration moved from dreaming to planning stage
AI recommended Antarctica expedition based on aspiration profile
Booked Japan luxury rail & ryokan experience — MYR 28,000
Transitioned to advocacy/referral stage after 4th referral